Privacy Policy

1. Information We Collect

We may collect the following types of information through the App and/or Site:

a. Personal Information:

• Name, email address, phone number, date of birth, and other identifiers provided through registration, intake forms, or contact submissions.

• Appointment details, provider information, and communication preferences.

b. Health Information (Protected Health Information - PHI):

• Information shared during therapy sessions or submitted via the Site or App related to your mental health, diagnosis, or treatment, protected under HIPAA regulations.

c. Website Usage Data:

• IP address, browser type, access times, and pages visited. This is used to analyze trends and improve functionality.

d. Voluntary Community Interaction (App only):

• Content shared in forums, wellness chats, or other social features. This information is user-generated and not clinically monitored.

​

2. How We Use Your Information

We may use your information to:

• Provide psychotherapy, wellness, and coaching services.

• Process appointment requests, billing, and communication.

• Send updates, reminders, and health-related notifications.

• Improve user experience and functionality of our Platforms.

• Facilitate peer engagement features if you opt in (see Section 5).

​

3. Disclosure of Information

We do not sell your personal or health information. We may disclose information:

• With your explicit written consent.

• To authorized staff members for therapeutic or administrative purposes.

• To third-party service providers (e.g., scheduling, hosting, analytics) under strict confidentiality agreements.

• When required by law, such as in cases of abuse, harm to self/others, or legal proceedings.

• For public health and safety reporting as mandated under HIPAA or state regulations.

​

4. Security of Your Information

We implement administrative, physical, and technical safeguards such as:

• Encryption

• Secure login/authentication

• Firewalls and intrusion detection

Please note that no method of transmission over the internet or storage system is completely secure. Users are encouraged to use discretion, particularly when engaging in community features.

​

5. Optional Peer Engagement (App Only)

If you choose to use community forums or peer support features in the App:

• Your shared content may be visible to other users.

• Do not share identifying or sensitive health information.

• Participation is voluntary and not part of your official health record.

• Posts are subject to community guidelines and may be moderated for safety but are not clinically reviewed.

• You may opt-out or delete your content at any time through your App settings.

​

6. Cookies and Tracking (Website Only)

Our Site may use cookies or tracking tools to:

• Enhance your browsing experience

• Measure usage and performance

• Provide security and session management

You can adjust cookie preferences through your browser settings. Disabling cookies may impact Site functionality.

​

7. Your Rights and Choices

• Request access to or correction of your records.

• Request a copy of your health information under HIPAA.

• Withdraw consent for community or promotional communication.

• Request deletion of your App or Site profile (subject to legal/clinical limitations).

​

8. Children’s Privacy

Our Platforms are not intended for children under age 13. We do not knowingly collect information from children without parental consent. If we learn we have collected information from a child, we will delete it promptly.

​

9. Changes to This Policy

We may revise this Privacy Policy as our services evolve. Any material changes will be communicated via the App, Site, or your registered email address. Continued use of our Platforms after changes constitutes your acceptance.

​

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

 

Yadullah and Randall Counseling Services
📧 Email: KhalilahY@YadullahAndRandallCS.onmicrosoft.com
📞 Phone: 267-420-0704